Architecture

Architecture of CoRover Platform is Modular, Secure, Reliable, Robust, Scalable and Extendable. Our innovation in technology is the most unique property, which makes us a differential provider in the market.

CoRover Cognitive AI framework

CoRover Cognitive AI framework, which uses our patented AI in the most innovative way, comes with various components, such as, AI auto-suggestion, AIML, NLP, ML, deep learning and proprietary, cognitive AI framework, which makes our product very easy to use. User can initiate queries using various interfaces. Our Chatbot takes these queries and passes it through various layers of our framework as mentioned below:

AI Auto-Suggestion

This feature compares the user’s questions and maps it with the predefined questions. If the question matches the predefined questions, then the chatbot responds with the answer.

AIML

In this level, it simplifies the words in the question to interpret more efficiently. Message enrichment and correction also happens here. The AIML interpreters can provide pre-processing functions to

expand abbreviations, remove misspellings, etc
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NLP

This level applies algorithms to understand the meaning and structure of sentences. Syntactic and semantic analysis are two main techniques used with natural language processing. Normalization,

Noise removal, StopWords removal, Stemming, Lemmatization Tokenization and more, happens here.
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Unsupervised algorithm

This layer uses historical chat log data (transcripts), without the need for any human labelling.

ML and DL

In this layer the feedback data and question are collected, and the responses are updated through machine learning abilities.

Deep multitasking learning

This layer brings the humankind of learning to the framework, and enables focusing on each word, sentence and previous sentences to drive deeper understanding

all at the same time. With the help of the above features, the chatbot will either provide the appropriate response or project a standard reply to modify the query or let users choose from the various options or open a live chat, where the customer can directly chat with customer care employee.
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Security

  1. ISO 27001:2013 Certified (Information Security Management System)
  2. ISO 9001:2015 Certified (Process )
  3. Third party Security Test & Certification from CERT-In empanelled company
  4. GDPR Compliant
  5. PII data like name, email, phone (if any) are all stored with encryption
  6. Our Cognitive/AI ChatBot Platform are secured with multiple layers of security-hosted in VPC (virtual private cloud), SSL encrypted and protected by DDOS attack shield
  7. Our application is enabled with health checks and load balanced which makes the application accessible all times. If one node goes down for any reason it will be removed from the load-balancer and other node(s) will take care of incoming requests
  8. Disaster Recovery is also supported

Self Onboarding Platform and Real Time Analytics

  • Easy to create bot
  • Easy to customize
  • Easy to train the bot
  • Real-time analytics
    • Users
    • Sessions
    • Conversations
    • Accuracy
    • Sentiments
    • Feedback
    • Live-Chat
    • Trending Topics
    • Customizable & Downloadable
    • Reports
    • … and more
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