Ask Maitri, a Chatbot as a Service (CaaS) powered by CoRover accelerated IGL’s customer satisfaction by many folds. As this Virtual Assistant is developed on Artificial Intelligence, Machine Learning, and Natural Language Processing, it has helped to reply to IGL customers’ queries that needed immediate answers.
For example reporting of gas leakage, knowing outstanding bill amount, etc. Customer Service Tickets are also created and assigned automatically, as the bot is connected with the SAP system of IGL.
Ask Maitri is a multi-channel Chatbot with the Live Analytics Dashboard and the integrated Live Agent Chat, which has helped IGL save cost and improve operational efficiency, besides enhancing customer engagement and satisfaction.
IGL customers are now happy customers as they have an additional channel of Chatbot to resolve their issues.
CoRover’s conversational AI has answered more than a million customer queries since its inception in Feb’2020 with 80%+ excellent feedback. CoRover Team is very skilled and dedicated, which has implemented the Chatbot on IGL Website, App, Facebook Messenger, and SMS(without internet), on time!