Industries
Increase E-Commerce Sales with AI Assistants
By 2026, 80 percent of all B2B and B2C companies are expected to use artificial intelligence (AI) to enhance at least one of their primary sales processes. CoRover’s Gen AI platform empowers e-commerce businesses with intelligent AI Assistants that automate customer engagement, improve conversions, and deliver seamless, personalized user experiences.
CAPABILITIES
How CoRover Transforms E-Commerce
From instant customer support to intelligent lead generation, our Agentic AI platform powered by CoRover enables intelligent AI Assistants that drive measurable results across every stage of the e-commerce journey.
Get Quick Answers to Questions
One of the main reasons buyers choose online shopping over visiting retail stores is to save time. Often, customers have simple questions about a product, and if they do not receive timely answers, they are likely to switch to another e-commerce website or abandon the purchase altogether. CoRover’s AI Assistant provides instant responses to customer queries - from simple to complex - helping organizations improve conversions, increase sales, and strengthen long-term customer loyalty.
Get a Resolution to a Complaint or a Feedback
Many times, customers may be dissatisfied with a product they purchased or face issues while completing a transaction on a website or mobile application. They may want to raise a complaint or share feedback about the problems they experienced. If reporting these issues is delayed, customers may leave the platform and lose trust in the brand. Today, such queries are typically handled by support agents through calls, emails, or ticketing systems. CoRover’s Gen AI platform offers an integrated API-based solution that enables customers to instantly raise complaints, submit feedback, and receive guided support. This helps e-commerce companies reduce operational costs while improving customer satisfaction and trust.
Lead Generation Automation
AI Assistants can help your business acquire customers more efficiently than relying solely on live human agents. CoRover’s platform leverages natural language understanding and direct messaging to interact seamlessly with customers. The AI-powered assistant helps e-commerce companies guide potential buyers to what they are looking for - such as related products, specific collections, or recommendations. It also automates the collection of key customer information, enabling sales teams to identify potential leads and follow up at the right time.
Onboarding, Educating Customers & Personalization
CoRover’s AI Assistant is designed to ask relevant questions, capture responses, and automatically guide customers to the right information or products. Window shoppers, new visitors, and returning customers can quickly find value by simply stating what they are looking for. Through a series of qualifying questions, the assistant intelligently routes users to the most relevant options to help them find the information they need. The CoRover AI platform also enables personalized interactions based on customer responses, guiding users toward the most suitable purchase options and creating a smoother, more engaging user experience.
Offering Promotions in a Time Bound Manner
Customers always look for curated deals and promotions from sellers, especially during holiday seasons. If these offers are not promoted in a timely manner, businesses can lose nearly 30–40% of potential sales while competitors gain an advantage. CoRover’s AI Assistant enables businesses to proactively share personalized promotions, deals, and offers with buyers, helping e-commerce companies drive engagement and increase sales.
Integration of AI with E-Commerce Existing System
The CoRover platform enables e-commerce companies to integrate intelligent AI Assistants into their existing systems and customer support channels such as Facebook, Signal, WhatsApp, WeChat, SMS, and email. This allows businesses to deliver seamless, world-class assistance to customers across both online and offline touchpoints.
AI Assistants Now and in the Future for E-commerce
Over 65% of Millennials and Gen X users have already interacted with an AI Assistant at least once.
Of customers prefer to shop with a business that they can connect via chat
Of the customers want personalized, curated & exclusive deals and offers from the e-commerce companies
Increase in brand and e-commerce loyalty