Products
Google Business Messages
Google’s Business Messages (GBM) enables customers to connect with brands directly from multiple entry points such as the phone dialer, Google Search, company-owned channels and Google Maps. Businesses can reduce customer acquisition costs and increase conversions with AI-powered agents that deliver instant, conversational interactions across billions of daily searches.
Active Users
Daily Active Users
Integration Time
Google Business Messages Integration
Watch how you can intercept massive search volume and engage users directly.
CoRover GBM Integration Demo
Learn how easy it is to enable messaging directly from Google Search and Maps.
Industry Use Cases
Any business vertical where instant communication between buyers and sellers is critical can leverage Google’s Business Messages (GBM) to enable real-time customer interactions.
Financial Services
Deploy account offerings, quote mortgage/insurance rates, open new accounts, and facilitate fund transfers seamlessly.
Healthcare & Government
Confirm services, book telehealth appointments, check health guidance, and safely organize deliveries and schedules.
Retail & Commerce
Facilitate online product searches, offer queue trackers, push special offers, and book in-store expert consultations.
Travel & Hospitality
Empower users to make reservations, check booking statuses, modify room arrangements, and claim loyalty rewards directly from search.
Logistics
Allow customers to instantly check delivery times, change order details, track packages, and pinpoint pickup locations.
Tech & Telecom
Enable comparisons for service plans, rapid bill payment flows, upgrade alerts, and instant troubleshooting over chat.
Google Business Messages FAQs
Answers to the most common questions about the platform.
Google’s Business Messages (GBM) is a messaging platform developed by Google that enables customers to connect with businesses directly through Google Search and Google Maps. With its conversational messaging experience, businesses can engage customers instantly, deliver faster support and drive meaningful results.