AskDISHA 2.0

AskDISHA 2.0
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An AI Virtual Assistant, in IRCTC website and mobile app, now helps passengers to book e-ticket, and much more, in a conversational way; with Chat, Click and Voice; in English, Hindi and Hinglish; even without using IRCTC’s password

About AskDISHA 2.0

AskDISHA 2.0 (Digital Interaction To Seek Help Anytime) is an Artificial Intelligence and Machine learning based Chatbot, that answers queries pertaining to various services offered by IRCTC and even help users perform various transactions like end to end ticket booking, and more.

It is the first time that train e-ticket booking is being made possible in a conversational
way, without using/knowing IRCTC password and with just an OTP. It will be the fastest
and the easiest way to book a train ticket and also to get your boarding pass.

Demo Video


What’s New:

With AskDISHA 2.0 ChatBot, available on IRCTC website and Mobile App, a user can now book train tickets through text & voice in Hindi, English and Hinglish languages

Key Features

  • Book Ticket
  • Check PNR Status
  • Cancel Ticket
  • Get Refund Status
  • Change Boarding Station
  • Check Booking History
  • View E-Ticket
  • Dowload ERS
  • Print & Share E-Ticket
  • Ask Queries 
  • and more
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AskDISHA 2.0, an AI Virtual Assistant of IRCTC now helps with ticket booking as well
Date: 27th September, 2022
Source: INDIAai
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Date: 23rd September, 2022
Source: ANI News
LIC CoRover
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Date: 26th July, 2022
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रेल टिकट बुक करने के लिए नहीं होगी IRCTC आईडी की जरूरत, फॉलो करें ये आसान Steps
Date: 9th July, 2022
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IRCTC: Ask DISHA to book your tickets with just an OTP
Date: 31st May, 2022
Source: The Hindu BusinessLine