AskDISHA 2.0

AskDISHA 2.0
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An AI Virtual Assistant, in IRCTC website and mobile app, now helps passengers to book e-ticket, and much more, in a conversational way; with Chat, Click and Voice; in English, Hindi and Hinglish; even without using IRCTC’s password

AskDISHA Now

About AskDISHA 2.0

AskDISHA 2.0 (Digital Interaction To Seek Help Anytime) is an Artificial Intelligence and Machine learning based Chatbot, that answers queries pertaining to various services offered by IRCTC and even help users perform various transactions like end to end ticket booking, and more.

It is the first time that train e-ticket booking is being made possible in a conversational
way, without using/knowing IRCTC password and with just an OTP. It will be the fastest
and the easiest way to book a train ticket and also to get your boarding pass.

Demo Video

AskDISHA 2.0 USPs

  • Guided ticked booking experience
  • Booking by voice (in English, Hindi & Hinglish)
  • OTP based Ticket Booking: without knowing IRCTC password
  • Fastened Refunds
  • Save Passenger List
  • Retry Failed Transaction in 15 min

What’s New:

With AskDISHA 2.0 ChatBot, available on IRCTC website and Mobile App, a user can now book train tickets through text & voice in Hindi, English and Hinglish languages

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Key Features

Book Ticket
Book Ticket
Check PNR Status
Check PNR Status
Cancel Ticket
Cancel Ticket
Get Refund Status
Get Refund Status
Change Boarding Station
Change Boarding Station
Check Booking History
Check Booking History
View E-Ticket
View E-Ticket
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  • Book Ticket
  • Check PNR Status
  • Cancel Ticket
  • Get Refund Status
  • Change Boarding Station
  • Check Booking History
  • View E-Ticket
  • Dowload ERS
  • Print & Share E-Ticket
  • Ask Queries 
  • and more
Related News
AskDISHA 2.0, an AI Virtual Assistant of IRCTC now helps with ticket booking as well
Date: 27th September, 2022
Source: INDIAai
Newly launched Chatbot of IRCTC getting remarkable response: Official
Date: 23rd September, 2022
Source: ANI News
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Indian Railways: ट्रेन की जानकारी से लेकर टिकट बुक कराने तक, बड़े काम का है रेलवे का चैटबॉट Ask Disha
Date: 26th July, 2022
Source: ZEE BUSINESS
How to check railway refund status online using IRCTC’s AskDisha chatbot
Date: 11th July, 2022
Source: Times Now
रेल टिकट बुक करने के लिए नहीं होगी IRCTC आईडी की जरूरत, फॉलो करें ये आसान Steps
Date: 9th July, 2022
Source: ZEE NEWS
IRCTC Refund Status: चैटबॉट Ask Disha से टिकट के रिफंड की स्थिति के साथ पाएं अन्य जानकारियां, यहां जानें तरीका
Date: 8th July, 2022
Source: india.com
IRCTC refund status: How to check Indian Railways refund status live using chatbot AskDisha
Date: 8th July, 2022
Source: The Economic Times
IRCTC: Ask DISHA to book your tickets with just an OTP
Date: 31st May, 2022
Source: The Hindu BusinessLine