eSevak – a cutting-edge solution engineered to empower citizens with direct access to department heads through the convenience of WhatsApp and a user-friendly web-based conversational interface of a virtual assistant. Seamlessly bridging the gap between the public and governmental entities, this groundbreaking platform guarantees swift resolution and streamlined handling of public grievances. With eSevak, citizens can voice their concerns directly to the appropriate authorities, ensuring prompt redressal and efficient resolution of issues. This transformative platform promises a new era in citizen-government interactions, offering a seamless and accessible channel for effective grievance redressal. Experience the future of civic engagement with eSevak – where citizen empowerment meets technological innovation.