Case Studies

Case Studies

CoRover is working with top marque customers across the world to help them solve their critical and complex business problems with the help of the most advanced proprietary AI based conversational platform. To understand if CoRover can add value to your organization through our AI conversational platform so that you can reduce support effort (70%) & cost (30%) and at the same time to improve customer/employee/user experience/satisfaction and increase operational excellence, please take a look into our case studies.

IRCTC - AskDISHA ChatBot

IRCTC leverages Conversational AI chatbot to Reduce Costs, achieve higher Customer Satisfaction and Generate Revenue with AskDisha chatbot powered by CoRover. More than 150K passenger queries solved daily with 90% accuracy. 70% increase in CSAT due to instant response Greater than 85% customers are happy with the services of AskDISHA.

IGL - Ask Maitri ChatBot

IGL has taken a big leap in the field of AI and automation with the help of CoRover to help users to register their complaints and ask queries for their products/services across various channels (Web/Mobile/Social Media Platforms) IGL is able to pioneer in the field of Energy, Natural Gas and Petroleum sector by taking the advantage of CoRover's AI conversational Platform and has already started showing the results by reducing their customer support call volumes by more than 35% within 6 weeks of launch.

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KSRTC - AskVaani ChatBot

With the help of CoRover powered Ask Vaani ChatBot, KSRTC is able to benefit 6 million customers with more than 10 billion interactions since launch. Through Ask Vaani chatbot, KSRTC is able to respond to more than 10K customers daily without involving their customer support team which in turn has helped them to reduce their operational costs by more than 25%.

ATC - Ask ATC Bot

Manufacturing Machines are now talking to humans and vice-verse in English, Hindi, Tamil and more. Asian Tobacco Company Limited (ATC), a subsidiary unit of ITC, through the help of their Ask ATC bot having advanced machine learning, automation & artificial intelligence capabilities is helping their factory to reduce their machine downtime by more than 30% and improve operational efficiency. Voice-enabled vernacular language (Kannada, Tamil & Telugu) support in the noisiest industrial environment with greater accuracy is setting an example in this industrial automation field.

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NPCI – Ask PAi ChatBot

National Payments Corporation of India (NPCI), a pioneer, creating the robust digital payment and settlement infrastructure for India has now taken a big step towards Artificial Intelligence through the launch of personal digital assistant – PAi powered by CoRover. From the time of its launch, it has already reached out to millions of users and has answered their queries with an accuracy of more than 90% with a positive response from 95% of the users.

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CoRover Conversational AI for Automative

OBJECTIVES:

  • Customer Acquisition
  • Customer Support and Retention
  • Cross-Sell
  • Up-Sell

BENEFITS:

  • Personalization
  • Enhance user Experience and Engagement
  • Enhance Company’s Credibility
  • Delight Customers and Improved CSAT
  • and more…
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