CoRover chatbot can quickly measure how effective bot resolves customer queries which helps in constant analyze, measure, and refine chatbot’s performance and strategy to make it successful. Analytics empowers financial
organizations to track and report the efficiency of the chats, to build a deeper understanding of customers, and to act on data in real-time. Key chatbot metrics that CoRover bot measures are Total users, active users, new users, Customer satisfaction ratings, Feedback submissions, The number of chat connections and chat duration, Response time, The number of unanswered chats, Chatbot fallback responses, The channels where users come from, Retention rate and many more.