Conversational Banking & Commerce AI can save the banking & finance industry more than USD 1 trillion by 2030 - The Financial Brand
A chatbot is not only about saving money, it is an effective technology solution that financial service providers use to offer exceptional customer journeys with the help of fast responses, 24/7 availability, personalized service, meeting customers’ goals and improving their financial well-being.
ChatBots, as interactive digital agents, are perfect for comprehensive personal assistance, especially when it comes to managing their money. From checking accounts and tracking daily expenses to giving investment advice,
the modern ChatBot should make you feel like you have a personal banker at your disposal anytime and anywhere. CoRover ChatBot can help you in checking account balance, mini statement, spending analysis, ATM locators, product clarifications etc.
CoRover ChatBot applications are seamless to integrate with a variety of leading CRM systems and business apps, at best - code-free. CRM integration enables consistent cross-channel customer relationship management, helping
you increase customer retention.
CoRover chatbot supports most of the Foreign and Indian vernacular languages, which help customers in better engagement across multiple channels. Having a bot ready to chat with new clients in their native language allows
you to reach a bigger audience, saves customer frustration, and increases customer satisfaction.
CoRover chatbot can quickly measure how effective bot resolves customer queries which helps in constant analyze, measure, and refine chatbot’s performance and strategy to make it successful. Analytics empowers financial
organizations to track and report the efficiency of the chats, to build a deeper understanding of customers, and to act on data in real-time. Key chatbot metrics that CoRover bot measures are Total users, active users, new users, Customer satisfaction ratings, Feedback submissions, The number of chat connections and chat duration, Response time, The number of unanswered chats, Chatbot fallback responses, The channels where users come from, Retention rate and many more.