Key Features

Key Features: CoRover

S.NoTypeParameterCoRover.AI
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Functionality

Chatbot TypeText, Voice, Video, Google Business messages, Whatsapp, Facebook, Signal, IVR, SMS, Social Media, Email, News. 
2Video BotAI Based Video Bot Capabilities.
3Language Support12 Indian Languages Support & 100+ Foreign Languages Support. Know more
4User InterfaceUI Widgets for conversational interface e.g carousels, buttons, forms etc.
5Dialog Flow ManagementPredefined workflows like greeting on entry or exit, response to cuss words, error messages on no internet etc.
6MultimediaCapable of running rich media (text, image, audio, video), maps on chatbot.
7Rich TextRedirection to external web pages or documents etc.
8FeedbackEach Response wise or overall feedback. Measuring customer satisfaction.
9Live Chat DashboardIntegration of live chat platforms wherever necessary.
10AuthenticationSSO, Native Login, OTP based etc. authentication
11Analytics DashboardApplying sentiment analytics like feedback, number of questions asked etc.
12AI Operational Tools

Tools to monitor customer behavior and to ensure virtual assistants learn, adapt, and evolve with customer needs. Continuous improvement of intents and models supporting customer interactions. Operational Tools to define and create customer conversations, understanding failure points, optimizing contents, journey’s, new channels and adding new intents.

Insight engine. 

Tools supported by AI experts at the Bidder to optimize the VA on a daily basis.

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Multiple 

Intents

Support for multiple intents in the same sentence.
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Context

Continuity/State

Continuing conversation without losing context. Support for continuity in conversation to anticipate and understand user intent.
15Contextual and Geo-location based Advertisement  Able to serve contextual advertisements on the Chatbot, and able to serve the advertisements based on geography.
16Header Bidding Header bidding capabilities to procure and run advertisements.
17TechnologyTechnologyArtificial Intelligence, Machine Learning and Natural Language Processing based Chatbot.
18IntegrationEasy and scalable ERP integration. 
19Omni Channel SupportMultiple Channels support i.e. Web, Android, iOS App, WhatsApp, Phone/IVR, AI Kiosk, SMS, Signal, MS Teams and more channels to reach customers where they are. The Chatbot is platform agnostic, which gives dynamic results with API Integrations.
The Chatbot is platform agnostic, there must be a live database which gives dynamic results for API Integration. 
20PlatformProprietary chatbot platform and proprietary algorithms to train the chatbot.
21ScalabilityUnlimited. We have handled 800K concurrent users in one Virtual Assistant.
22Response TimeLess than 0.5 second.
23Accuracy of responses.Consistently above 90%.
24Application Security

ISO 27001:2013 Certified (Information Security Management System)

ISO 9001:2015 Certified (Process )

Third party Security Test & Certification from CERT-In empanelled company

GDPR Compliant

PII data like name, email, phone (if any)  are all stored with encryption

Multiple layers of security-hosted in VPC, SSL  encrypted and protected by DDOS attack shield

Enabled with health checks and load balanced  which makes the application accessible all times

Disaster Recovery supported

25Advertisement Service capabilitySelf-sufficient to serve advertisements on Chatbot.
26Affiliate Marketing Platform SupportAffiliate marketing platform to support and manage affiliate products & programs. 
27ExperienceUsers500 Million+ Users.
28PatentPatent applied in India, Singapore, UK
29CertificationsCMMI Maturity Level 5, ISO 9001:2015, ISO 27001:2013, and more
30SectorsE Commerce, Travel Utilities, Education, BFSI, Governments, Healthcare, Industrial, Retail, Entertainment, Corporate, Gaming, Food and beverage.
31ClientsIRCTC, Indian Railways, IRCTC Tourism, NPCI, RuPay, 70+ Banks, ATC/ITC Ltd, Mahindra Group, IGL, KSRTC, SRS, Aquetas (US), Gamerji, Aura Health Solution (US), Malahide Shopping (UAE), Digital India, NSDC, Unilever, GRSE (Indian Navy – Defense), Finastra (UK), Innovation Hills (Japan), Comviva, and more
32CoSell/Resell partners:Microsoft, Accenture, Google, UI Path, Automation Anywhere, IRCTC, Finastra, and more
33HorizontalsHR / Finance / Operations / Marketing
34Advertisement 20 Billion+ ad Impressions. 
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Users

Session

Pageviews

Users: 500 Million+
Sessions: 1.75 Billion+
Page Views: 3 Billion+
Interactions: 20 Billions+