Key Features

Key Features: CoRover


















Chatbot TypeText, Voice, Video, Google Business messages, Whatsapp, Facebook, Signal, IVR, SMS, Social Media, Email, News. 
2AI VideoBotAn interactive Digital Twin, with video and voice cloning.
3Language Support12 Indian Languages Support & 100+ Foreign Languages Support. Know more.
4User InterfaceUI Widgets for conversational interface e.g carousels, buttons, forms etc.
5Dialog Flow ManagementPredefined workflows like greeting on entry or exit, response to cuss words, error messages on no internet etc.
6MultimediaCapable of running rich media (text, image, audio, video), maps on chatbot.
7Rich TextRedirection to external web pages or documents etc.
8FeedbackEach Response wise or overall feedback. Measuring customer satisfaction.
9Live Chat DashboardIntegration of live chat platforms wherever necessary.
10AuthenticationSSO, Native Login, OTP based etc. authentication.
11Analytics DashboardApplying sentiment analytics like feedback, number of questions asked etc.
12AI Operational Tools

Tools to monitor customer behavior and to ensure virtual assistants learn, adapt, and evolve with customer needs. Continuous improvement of intents and models supporting customer interactions. Operational Tools to define and create customer conversations, understanding failure points, optimizing contents, journey’s, new channels and adding new intents.

Insight engine. 

Tools supported by AI experts at the Bidder to optimize the VA on a daily basis.




Support for multiple intents in the same sentence.



Continuing conversation without losing context. Support for continuity in conversation to anticipate and understand user intent.
15Contextual and Geo-location based Advertisement  Able to serve contextual advertisements on the Chatbot, and able to serve the advertisements based on geography.
16Header Bidding Header bidding capabilities to procure and run advertisements.
17Document & Image Upload Capability of uploading documents and images in different formats.
18OCR Extraction of information from documents through OCR.
19Integrated Payment Getaway Payment Gateway for end-to-end payment process within the ChatBot.
20Generative AI (LLM) – BharatGPT: Proprietary Large Language Model (LLM) which generates text, voice and video.
21Generative AI VideoCreates real-time video of anyone (video and voice cloning) from generative AI.
22ChatGPT IntegrationOption to use ChatGPT, and convert text response to voice and video, in 120+ languages.
23User (Customer/Partner/Vendor) OnboardingText, Voice & Video based user onboarding with KYC.
24KYC – AuthenticationIntegrated UIDAI/Aadhar based authentication.
25TechnologyTechnologyArtificial Intelligence, Machine Learning, Natural Language Processing, NLU, Deep Learning, NLG/LLM (Generative AI), AR, VR, IOT.
26IntegrationEasy and scalable ERP integration. 
27Omni Channel SupportMultiple Channels support i.e. Web, Android, iOS App, WhatsApp, Phone/IVR, AI Kiosk, SMS, Signal, MS Teams, Alexa, True caller, Google Assistant and more channels to reach customers where they are. The Chatbot is platform agnostic, which gives dynamic results with API Integrations.
The Chatbot is platform agnostic, there must be a live database which gives dynamic results for API Integration. 
28PlatformProprietary chatbot platform and proprietary algorithms to train the chatbot.
29ScalabilityUnlimited. We have handled 800K concurrent users in one Virtual Assistant.
30Response TimeLess than 0.5 second.
31Accuracy of responses.Consistently above 90%.
32Application Security

ISO 27001:2013 Certified (Information Security Management System).

ISO 9001:2015 Certified (Process ).

Third party Security Test & Certification from CERT-In empanelled company.

GDPR Compliant.

PII data like name, email, phone (if any)  are all stored with encryption.

Multiple layers of security-hosted in VPC, SSL  encrypted and protected by DDOS attack shield.

Enabled with health checks and load balanced  which makes the application accessible all times.

Disaster Recovery supported.

33Advertisement Service capabilitySelf-sufficient to serve advertisements on Chatbot.
34Affiliate Marketing Platform SupportAffiliate marketing platform to support and manage affiliate products & programs. 
35ExperienceUsers1 Billion+ Users.
36PatentPatent applied in India, Singapore, UK.
37CertificationsCMMI Maturity Level 5, ISO 9001:2015, ISO 27001:2013, and more.
38SectorsE Commerce, Travel Utilities, Education, BFSI, Governments, Healthcare, Industrial, Retail, Entertainment, Corporate, Gaming, Food and beverage.
39ClientsIRCTC, Indian Railways, IRCTC Tourism, NPCI, RuPay, 70+ Banks, ATC/ITC Ltd, Mahindra Group, IGL, KSRTC, SRS, Aquetas (US), Gamerji, Aura Health Solution (US), Malahide Shopping (UAE), Digital India, NSDC, Unilever, GRSE (Indian Navy – Defense), Finastra (UK), Innovation Hills (Japan), Comviva, and more.
40CoSell/Resell partners:Microsoft, Accenture, Google, UI Path, Automation Anywhere, IRCTC, Finastra, and more.
41HorizontalsHR / Finance / Operations / Marketing.
42Advertisement 20 Billion+ ad Impressions. 




Users: 1 Billion+.
Sessions: 1.75 Billion+.
Page Views: 3 Billion+.
Interactions: 20 Billions+.