Key Features

Key Features: CoRover

S.No Type Parameter CoRover.AI
1                               Functionality Conversational Products Informational, Transactional and Advisory Virtual Assistants (ChatBots, VoiceBots, VideoBots); Conversational Voice Commerce, Conversational Voice Commerce, WhatsApp Bots, Conversational Grievance Registration and Tracking, Conversational Form Filling, AI based classification of intents (category and sub-category), Entity Extraction, Conversational Dashboards, Conversational Customer/User Onboarding with KYC, Generative AI, NLP (NLU and NLG)
2 Chatbot Type Text, Voice, Video, Google Business messages, Whatsapp, Facebook, Signal, IVR, SMS, Social Media, Email, News. 
3 AI VideoBot An interactive Digital Twin, with video and voice cloning.
4 Language Support 12 Indian Languages Support & 100+ Foreign Languages Support. Know more.
5 User Interface UI Widgets for conversational interface e.g carousels, buttons, forms etc.
6 Dialog Flow Management Predefined workflows like greeting on entry or exit, response to cuss words, error messages on no internet etc.
7 Multimedia Capable of running rich media (text, image, audio, video), maps on chatbot.
8 Rich Text Redirection to external web pages or documents etc.
9 Feedback Each Response wise or overall feedback. Measuring customer satisfaction.
10 Live Chat Dashboard Integration of live chat platforms wherever necessary.
11 Authentication SSO, Native Login, OTP based etc. authentication.
12 Analytics Dashboard Applying sentiment analytics like feedback, number of questions asked etc.
13 AI Operational Tools Tools to monitor customer behavior and to ensure virtual assistants learn, adapt, and evolve with customer needs. Continuous improvement of intents and models supporting customer interactions. Operational Tools to define and create customer conversations, understanding failure points, optimizing contents, journey’s, new channels and adding new intents. Insight engine.  Tools supported by AI experts at the Bidder to optimize the VA on a daily basis.
14 Multiple  Intents Support for multiple intents in the same sentence.
15 Context Continuity/State Continuing conversation without losing context. Support for continuity in conversation to anticipate and understand user intent.
16 Contextual and Geo-location based Advertisement   Able to serve contextual advertisements on the Chatbot, and able to serve the advertisements based on geography.
17 Header Bidding  Header bidding capabilities to procure and run advertisements.
18 Document & Image Upload  Capability of uploading documents and images in different formats.
19 OCR  Extraction of information from documents through OCR.
20 Integrated Payment Getaway  Payment Gateway for end-to-end payment process within the ChatBot.
21 Generative AI (LLM) – BharatGPT: Proprietary Large Language Model (LLM) which generates text, voice and video.
22 Generative AI Video Creates real-time video of anyone (video and voice cloning) from generative AI.
23 ChatGPT Integration Option to use ChatGPT, and convert text response to voice and video, in 120+ languages.
24 User (Customer/Partner/Vendor) Onboarding Text, Voice & Video based user onboarding with KYC.
25 KYC – Authentication Integrated UIDAI/Aadhar based authentication.
26 Technology Technology Artificial Intelligence, Machine Learning, Natural Language Processing, NLU, Deep Learning, NLG/LLM (Generative AI), AR, VR, IOT.
27 Integration Easy and scalable ERP integration. 
28 Omni Channel Support Multiple Channels support i.e. Web, Android, iOS App, WhatsApp, Phone/IVR, AI Kiosk, SMS, Signal, MS Teams, Alexa, True caller, Google Assistant and more channels to reach customers where they are. The Chatbot is platform agnostic, which gives dynamic results with API Integrations. The Chatbot is platform agnostic, there must be a live database which gives dynamic results for API Integration. 
29 Platform Proprietary chatbot platform and proprietary algorithms to train the chatbot.
30 Scalability Unlimited. We have handled 800K concurrent users in one Virtual Assistant.
31 Response Time Less than 0.5 second.
32 Accuracy of responses. Consistently above 90%.
33 Application Security ISO 27001:2013 Certified (Information Security Management System). ISO 9001:2015 Certified (Process ). Third party Security Test & Certification from CERT-In empanelled company. GDPR Compliant. PII data like name, email, phone (if any)  are all stored with encryption. Multiple layers of security-hosted in VPC, SSL  encrypted and protected by DDOS attack shield. Enabled with health checks and load balanced  which makes the application accessible all times. Disaster Recovery supported.
34 Advertisement Service capability Self-sufficient to serve advertisements on Chatbot.
35 Affiliate Marketing Platform Support Affiliate marketing platform to support and manage affiliate products & programs. 
36 Experience Users 1 Billion+ Users.
37 Patent Patent applied in India, Singapore, UK.
38 Certifications CMMI Maturity Level 5, ISO 9001:2015, ISO 27001:2013, and more.
39 Sectors E Commerce, Travel Utilities, Education, BFSI, Governments, Healthcare, Industrial, Retail, Entertainment, Corporate, Gaming, Food and beverage.
40 Clients Google, IRCTC, Indian Railways, LIC (Life Insurance Corporation of India), Max Life Insurance, NPCI, BHIM UPI, RBI (DigiSaathi), Union Bank, RuPay, 70+ Banks, ATC/ITC Ltd, Mahindra Group, Carandbike, IGL, KSRTC, SRS Travels, Gray Matter, Aquetas (US), Gamerji, Aura Health Solution (US), Malahide Shopping(UAE), Digital India, NSDC, Unilever, GRSE (Indian Navy – Defence), Finastra (UK), Innovation Hills (Japan),Comviva, BEL, Chandigarh Smart City, Invest India, Karnataka Government, Startup India AI (The National AI Portal of India – a MEITY, NEGD & NASSCOM Initiative), Hero MotoCorp, and more
41 CoSell/Resell partners: Microsoft, Accenture, Google, UI Path, Automation Anywhere, IRCTC, Finastra, and more.
42 Horizontals HR / Finance / Operations / Marketing.
43 Advertisement  20 Billion+ ad Impressions. 
44 Users Session Pageviews Users: 1 Billion+. Sessions: 1.75 Billion+. Page Views: 3 Billion+. Interactions: 20 Billions+.