HR Support Automation (Employee Experience & Engagement) AI will augment HR and give HR time to work on more strategic business issues. The opportunity is to use AI to streamline HR manual processes and provide a more consumer grade service to employees - Jeanne Meister, co-author, The Future Workplace Experience
HR teams are bombarded with emails and phone calls from the employees asking repetitive internal questions. Over the span of the last few years, chatbots in HR have helped human resource professionals utilize their time on strategic and pressing work while spending less time on repetitive and operational issues. Chatbots can automate routine processes that take a lot of the HR team's time. AI can substantially automate recruiting activities such as screening candidates, scheduling interviews and managing the recruiting life cycle for candidates and hiring managers. AI-powered bots for HR can streamline and personalize the HR process across seasonal, temporary, part-time, and full-time employees as well
Candidates asks a lot of frequently asked questions like job opening, application status, salary expectations, interview schedules etc and these are few of the operational tasks that take a lot of time of HR Team. Early stages of the application
process can easily be automated through HR chatbots. HR Bots also enable organizations to communicate with all applicants, irrespective of their selection status and thereby, improve the employer brand. Bots can also take care of routine tasks of On-boarding an employee by educating the new hires about the policies, conflicts and compliance of the company.
Employees can pull up any information they seek from the complicated HRIS systems seamlessly and can get their queries answered instantaneously. Employee spends many hours searching for the basic answers and often need to wait
from hours to days for a human resource employee to be available to answer the same, with HR bot in place their queries are answered immediately and the HR services are available round the clock.
Chatbots ensure employees are engaged with the interactive training session rather than the same boring presentation slides and video. It also helps attain the broad objective of effective training by personalization of training contents and
asking the required feedback which in turns goes through the machine learning models and sentiment analysis to understand the mood and improvise the content over a period.
Lack of proper Internal communications regarding changes in any policies leads to confusion among employees and that builds the frustration. With chatbots & notifications in place, employees easily get notified about the policy changes or
corporate communications. Chatbots allow for the instant exchange of feedback and performance insights that allow employees to constantly be the best at what they do and helps in annual reviews and assessments of any changes in policies/procedures.