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High-Level Purpose: *
Bot Type *
Language Support *
Conversational Flows (Decision Tree) *
Live Chat *
Feedback Capture *
Authentication Mechanism *
Do you need Generative AI? *
Dashboard *
Knowledgebase (No of Intents/Questions/flows for database) *
API services (Please specify the no of expected APIs) *
Channel Support *
Capabilities of Chatbot: *
Engagement Type: *
Infrastructure *
Data Storage *
Current number of agents in call center? *
Current call volume per month *
Current monthly active users? *
No of concurrent users *
No of expected users (Monthly Active Users) *
No of expected queries (Monthly) *
License Type *
Expected Contract Period *
Support Plan *
Agreement *