National Payment Corporation of India (NPCI) has launched an artificial intelligence(AI)-based chatbot to create awareness around its digital payment platforms like FASTag, RuPay, and UPI. Called PAi, the chatbot aims to improve digital financial inclusion in the country.
The AI virtual assistant PAi can be accessed 24/7. It will provide users with information and guidance about NPCI products round the clock. Customers can ask queries via text or voice on the websites of NPCI, RuPay, and UPI Chalega. Through PAi, users get verified automated responses to their queries on all NPCI’s products. PAi would also be accessible to global RuPay Cardholders as well. Right now, PAi is available in English and Hindi languages. NPCI plans to soon launch it in other regional languages.
Kunal Kalawatia, chief of marketing, NPCI said, “We are glad to unveil AI-powered Pai for our users. In this fast-paced world, addressing user queries is the need of the hour. We believe PAi will create entirely new user experiences that are as natural and easy as conversations, help users know about our products and in-turn promote digital payments.”
PAi has been developed by Bengaluru-based startup CoRover Private Limited.
Ankush Sabharwal, founder, and CEO, CoRover said, “As the world changes, conversational AI will be the core for business continuity and its seamless operations. Chatbots powered by conversational AI bring every customer closer to verified information on their digital payments. CoRover is excited to partner with NPCI and contributes to the vision of building robust digital payment infrastructure for India and the world.”